I can't seem to get my new GyroBall started. Is it broken?
This is a common question and you will be pleased to know that 999 times out of 1,000 your GyroBall is not broken. It is not often that a new GyroBaller picks up a GyroBall and starts it up the first time. The process should be entirely new to you and will take a bit of practice to get used to.
The most common reason for start difficulties is the lack of power when pulling the cord. Remember to wind the cord up tightly, staying in the groove of the yellow rotor, and turn the GyroBall with the rotor facing downwards. Now in whichever hand you feel most comfortable and have most control over, really whip that cord out and in a downward motion. Make sure that you pull it straight and not off at an angle as this may result in the cord sliding out of the groove on the rotor and could possibly become tangled in the axle. (If this does occur do not continue to pull on the string, but slowly guide it out of the GyroBall by slowly spinning the rotor and unwinding the string from the axle.)
The speed of the cord assisted start should be around 2,500 RPM and can be checked by resetting the Highest Score function on the RPM counter. (If your model includes one.)
In conclusion, don’t be shy with the starter cord, really let it rip! The next thing you will have to learn is the wrist motion that is required to speed up the spinning rotor. At these early stages the wrist turns should be fairly slow and in a wide circular motion. Just double check that you are using your wrist and that your arm hasn’t taken over. Timing is crucial as you have to get your wrist turns in sink with the spinning speed of the rotor, “getting in the groove”, so to speak.
Once you have mastered this, the key to increasing the speed is to gradually make your wrist turns quicker and narrower. Gradual remember! After some practice you should now be able to spin much faster and now that you have mastered the technique, only your strength can stop you from reaching those 14 or do I dare say 15k spins. As an additional reference when learning to start your GyroBall please view our short video clip -- click here.
Does My GyroBall come with any kind of warranty?
Dynaflex International supplies all Gyroballs with a Lifetime Warranty or replacement, upon speaking with customer service representative. Please review the FAQ section for instructions on repairing minor problems by your self. By doing this it avoids wasting any valuable spinning Time!!!
Please email us providing your first and last name with invoice number if you would like to send a ‘sick” GyroBall in for examination.
*Note that Lifetime warranty covers manufacturer defects only; please do not send your GyroBall into Dynaflex International until you have spoken with one of our customer service representatives.
My counter has stopped working. What should I do?
Like all electronic equipment, malfunctions can sometimes happen. In the first instance please follow these instructions.
The simple action of removing the batteries and replacing them again can sure such ‘corruption’ in the unit. It can happen that the logic board driving the display will get ‘corrupted’ and needs to be reset. This again is quite rare, but if you do the following it may cure the problem.
Step #1: You simply pop off the Counter using a finger nail and/ or flat head screwdriver
and remove all six small crews with Philips screwdriver that secure the tiny
circuit board to the outer shell.
Step #2: Upon removing all screws the board will come away and reveal two small batteries. Nothing else will suddenly ‘fly out’ when you do this, so it’s all a relatively simple procedure.
Step #3: leaving the board off for about 30 seconds and then replacing it and screwing the screws. Try powering it up and, hopefully, all will be well again!
Failing success in all of this, please email us to organize a replacement.
My GyroBall isn't as smooth as it used to be. What's wrong?
Tt is okay that your GyroBall isn’t as smooth and / or quiet as it was when it was first purchased. Once the GyroBall becomes comfortable within itself it will make some noises as you pick up high speeds. This is normal, no need to worry; nothing is actually wrong with your GyroBall. As long as the GyroBall continues to pick up those high speeds and you can feel the resistance produced from the GyroBall, you are on the right track!
*We do NOT recommend starting your GyroBall across your clothing, carpet, furniture and /or anything similar. Also do not use any sort of lubricant and/ or leave in a dusty area because this can affect the performance of your GyroBall.
Best starting methods when using your GyroBall is the starter cord, that comes provided in packaging, thumb start, and also don’t forget about our very first battery powered Docking Station!
I swear this is not an excuse, but I am sure my GyroBall isn't as fast as it used to be
The GyroBall is a precision product, which has been carefully designed to allow that inner rotor to spin to almost unbelievable speeds! When you think about, 15,000 RPM is actually 25o revolutions each second, powered by nothing other than your hand…250 revolutions every second?
After having the skilled Gyro technicians research this matter they have discovered the simple problem of everyday use. There is a very fine layer of fibers and dust particles that can reach into the inner core of the rotors axle, which will eventually slow down the axle from generating those high speeds once felt.
There is only one maintenance tip for all of you that love using your GyroBall and who want to keep it in the best condition ever. Get a compressed air source by using an air compressor and/ or purchasing a compressed air can that is generally used to clean your computer. The high pressure air will be able to remove the dust particles and/ or fibers that have been able to reach the inner core preventing your GyroBall from spinning at high speeds.
*We do NOT recommend starting your GyroBall across your clothing, carpet, furniture and /or anything similar. Also do not use any sort of lubricant and/ or leave in a dusty area because this can affect the performance of your GyroBall.
Best starting methods when using your GyroBall is the starter cord, that comes provided in packaging, thumb start, and also don’t forget about our very first battery powered Docking Station!
Can you start the GyroBall without the cord, or is this just a myth?
This can actually be done and to be honest it is relatively quite easy, it just takes a little practice. Below is our best advice for doing so.
We would suggest that you hold your GyroBall with the yellow rotor facing up towards the sky. Then strike the GyroBall as though you are snapping your fingers across the unit, your thumb will brush across the yellow rotor, but not putting any pressure down on it. Immediately begin to move your hand in right to left fashion with yellow rotor still facing up. With one strike you will see the yellow rotor begin to spin, if the strike was enough the rotor might even swivel while spinning.
Also the new Dynaflex Docking Station is another fast & effective way to start your GyroBall. Please view under link titled “Gyro Exercisers” for further details.
*We do NOT recommend starting your GyroBall across your clothing, carpet, furniture and /or anything similar because this can allow tiny fibers to get inside of your GyroBall and affect its performance.
How do I replace the batteries in my counter?
Changing the batteries is actually quite an easy task; although we are hopeful that it will be quite a while before it becomes necessary for you to have to do this. There is an Auto On/ Off feature means that the batteries should last for 3 to 4 years, or course there is always a possibility that one cell will go faulty in which case you should do as follows.
Step #1: Pop off the counter from your GyroBall using your finger nail positioned at each of the support ends and/ or a flat head screwdriver.
Step #2: You’ll notice 6 small screws; then obtain a tiny philips screwdriver to remove.
Step #3: The circuit board will now come away from the counter body.
Step #4: You will then see two batteries stated below, depending on which you may have:
A.) If your counter is Grey in color the battery will be GP377
B.) If you counter is White in color the battery will be GGP392
Step #5: These are easily found in any jeweler and/ or office equipment store.
Step #6: Replace and reinstall screws, pop the counter back onto your GyroBall and you are ready to spin again!
The whole job should take no more than 2 to 3 minutes and don’t worry when doing this there is nothing inside of the counter that can possibly pop out or fall out of place.
